Frequently Asked Questions

How do I create an account?

Creating an account is easy! Simply follow these instructions:

1) Click the profile icon at the top right of any page on our site.

2) Under “Sign in” click the “Create account” button on the bottom of the page.

3) Fill out the required information and click “Create” and you’re all set!

Can I view my past orders?

Yes, if you are logged in to your account. From the top navigation click on the profile icon. Under ‘Order History’ you can see all of your past order information.

How can I contact customer service?

Feel free to send us an email at herbafuelco@gmail.com and a team member will reach out to you.

I noticed the GMP seal on all of your products, what does this mean?

GMP stands for Good Manufacturing Practice. Manufacturing facilitates are certified with this stamp by regulatory agencies within the United States, Canada, Europe and other countries. These guidelines ensure the highest quality manufacturing standards are maintained, assuring that the products are of a high quality and do not pose any risk to the consumer or public.

Do you ship internationally?

As of right now we only ship within the USA however our aim is to be a globaly recognized nutritional brand. Make sure to sign up for our newsletter so you will be in the know if we do start offering international shipping!

Are your products available on Amazon as well?

Yes,some of our products are available for sale on Amazon.

How do i stay up to date on the latest product releases, discounts, and deals?

The best way is to sign up for our Email and SMS list so you will be notified right away. You can also follow our social media pages to stay up to date.

Can l return or exchange my purchased item?

Our number one priority is your satisfaction as our customer. Although we are confident that our products are of the highest quality on the market, we understand that sometimes there are issues which are our of our control. Therefore, we encourage you to reach out to us at herbafuelco@gmail.com and a team member will help you with the return process.

How long will it take to receive my order?

Typically we ship out your order within 1-3 days. However, in case of unexpected delays it can take up to 1-2 weeks.